FAQ - Frequently Asked Questions
HOW DO I PLACE AN ORDER?
When you place an order
from our product list page, you will be taken to a secure server where
you will fill out our online order form. You will answer an online questionnaire
to provide information relevant to your medical condition. Once you
complete the questionnaire, you will submit your order for processing.
You will then see a confirmation page .
WHAT HAPPENS ONCE I SUBMIT MY ORDER?
A US licensed physician
will review the information you have submitted and either approve or
decline your request. If approved, the physician will write the prescription
and send it to the pharmacy where it will be filled and shipped to you
via FedEx. Your prescription will include information explaining the
usage, dose, and precautionary information for your medication. You
will also receive contact information for the pharmacist in case you
have any questions after you receive your medication.
WHAT ARE YOUR SHIPPING RATES AND POLICIES?
Once your order is approved,
it will be forwarded to the pharmacy for fulfillment. Once the pharmacy
has received your prescription, it will be filled and shipped within
two business days. We will notify you only if there is a problem with
your order. If you do not hear from us, you may assume that your order
processed. All orders are shipped by Federal Express delivery.
NO P.O. BOXES
Orders placed on Saturday
or Sunday will be shipped on Monday. Monday thru Friday orders received
by 3 p.m. will normally ship the same day.
WHAT PRESCRIPTION MEDICATIONS DO YOU DISPENSE?
At this time, we only
sell prescription items that are listed in the Website. Since we fill
prescriptions from online consultations, therefore we only carry a very
limited number of medications.
WHAT IS YOUR CANCELLATION POLICY?
You may cancel your order BEFORE the physician
approves it by calling our toll free number. If the order has not yet
been approved by the physician, we will cancel your order. You cannot
cancel an order once the physician has approved it.
No refunds or exchanges of prescription medications
due to Federal Law.
